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A diamond in the rough - Steven Van Belleghem 

A diamond in the rough

Steven Van Belleghem (Auteur)

Hard-cover 34,99 Ebook 28,4928,49excl. 3,95 verzendkosten NL34,99excl. 3,95 verzendkosten NL
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Beschrijving

Radiate optimism, positivity and energy.
Be loyal to your customers (& they will be loyal to you).
Never forget to ask what you can do for your customer.

While many companies intend to be customer-oriented, only a few succeed in truly satisfying the customer. The key to success is building a customer centric culture: a culture where management and staff know how to make customers feel valued.

Within these organisations, everyone is fully aware of their responsibilities to customers. As a result of this awareness, these businesses work hard at optimising their customer-centricity. To polish their ‘rough diamond’ into a beautiful, shiny jewel. In more than 100 tips, A Diamond in the Rough shows you how to build a customer-focused company culture.

ISBN: 9789401495462


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